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The Front Desk staff is often the first and last person a guest encounters during their stay. This means providing the highest quality of hospitality service is not only a duty, but a passion. From arrival to departure and every point of contact in between, a front desk attendant is expected to be friendly, knowledgeable and efficient.
The hotel operates 24 hours a day, 7 days a week, 365 days a year. Therefore the ideal candidate will have open availability and must be willing to work nights, weekends, and holidays.
The candidate can be considered for a full time or part time position.
Knowledge, Skills and Ability:
Must have the ability to speak, understand, read and write the English.
Must be able to multi-task effectively.
Must have the ability to apply appropriate resolution to stressful situations.
Must be able to follow policy and perform to enhance professionalism in appearance and behavior.
Must be able to perform basic computer skills (including Excel, Word, and E-Mail).
Duties and Responsibilities:
Safety & Cleanliness
Practice safety standards at all times and keep the property safe for guests and fellow employees. Report any injuries or unsafe conditions to management.
Prevent any person(s) not registered as a guest from the use of hotel amenities (pool, fitness, breakfast, etc.)
Ensure cleanliness of all guest public areas at all times (i.e. vestibule, lobby, pool, and public restrooms etc.).
Hotel Operations
Know and live the mission and values of the hotel brand and company.
Directly responsible for overall guest satisfaction during every all interaction.
Maintain a friendly and helpful attitude at all times.
Greet every guest with a smile and verbal greeting.
Answer the phone within two rings with a smile and approved greeting.
Apply appropriate problem handling method(s) to quickly and efficiently resolve any guest issues.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Handle guest mail, messages and safe deposit boxes as outlined in additional policy.
Effectively operate the hotel computer system or property management system.
Develop a thorough knowledge of hotel staff, services, room locations, room rates, amenities, and hotel surroundings (i.e. shopping, restaurants, and medical facilities)
Possess a working knowledge of all hotel systems including reservation and cancellation procedures.
Ensure guest reservations have full and accurate contact information.
Know guest loyalty program and accurately represent the brand's membership benefits.
Administer existing member's benefits according to brand standard.
Recruit new loyalty program members.
Monitor room availability, selling strategies, and rate discounts.
Knowledge of current package rates, group rates, local and national negotiated rates.
Execute group reservations, manage blocks and cut off dates.
Communicate with colleagues in all departments to meet needs of guests.
Follow all cash handling procedures including the hotel credit and check cashing procedures.
Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.
Knowledge of multiple different payment methods and billing procedures of guest reservations.
Wash, dry, fold and bundle laundry as needed.
Maintain complimentary coffee, water and cookie stations.
Complete shift work checklist as assigned.
Must successfully complete education related to assigned duties and role.
Other duties as assigned.
Country Inn and Suites by Radisson
2020 LaPorte Ave
Valparaiso, IN 46383
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