I’m an Operations Manager & Dispatcher with over a decade of experience dispatching and leading dispatching teams. I’m currently looking for a strong company or team where I can bring my leadership, operational expertise, and industry knowledge .

Core Experience

Active dispatching: Dry Vans, Step Decks, Flatbeds, Conestoga trailers

Leading and managing dispatching teams

Training and onboarding new or inexperienced dispatchers, support teams, and office staff

Implementing new procedures, SOPs, and manuals for faster and more efficient operations

Overseeing dispatch team performance and KPIs

Traveling to train dispatch and support teams domestically and internationally

Collaborating with Safety, Recruiting, Accounting, Fleet Management, HR, Driver Relations, and other departments

Creating and improving company policies, manuals, and operational workflows

Working closely with brokers and customers to develop new opportunities

Solving operational challenges with brokers, customers, drivers, and internal departments

Conflict resolution between dispatchers and drivers, and effectively managing sensitive or high-pressure situations

Able to work under high-stress environments and maintain performance, accuracy, and leadership

Ensuring efficient fleet and equipment utilization

Preparing weekly performance reports

Multilingual

U.S. Citizen


Systems & Platforms Experience

Google Drive

Microsoft Office Suite

ClickUp

Jasper AI

ChatGPT

ProTransport

LoadStop

DataTruck

Motive (GPS/ELD)

Locating in 60172
Phone number 224-223-9541