I’m an Operations Manager & Dispatcher with over a decade of experience dispatching and leading dispatching teams. I’m currently looking for a strong company or team where I can bring my leadership, operational expertise, and industry knowledge .
Core Experience
Active dispatching: Dry Vans, Step Decks, Flatbeds, Conestoga trailers
Leading and managing dispatching teams
Training and onboarding new or inexperienced dispatchers, support teams, and office staff
Implementing new procedures, SOPs, and manuals for faster and more efficient operations
Overseeing dispatch team performance and KPIs
Traveling to train dispatch and support teams domestically and internationally
Collaborating with Safety, Recruiting, Accounting, Fleet Management, HR, Driver Relations, and other departments
Creating and improving company policies, manuals, and operational workflows
Working closely with brokers and customers to develop new opportunities
Solving operational challenges with brokers, customers, drivers, and internal departments
Conflict resolution between dispatchers and drivers, and effectively managing sensitive or high-pressure situations
Able to work under high-stress environments and maintain performance, accuracy, and leadership
Ensuring efficient fleet and equipment utilization
