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Responsibilities
· Troubleshoot company software and hardware problems, both locally and through remote technology, providing technical support to end users, including drivers and office personnel.
· Provide direct assistance to end users with use of technology supporting
operations and logistics.
· Install, update, and test mobile applications.
· Document application defects, delivering reports to internal and third-party application developers to aid in finding and testing resolutions.
· Conduct training on use of company software and hardware to end users as needed.
· Document and maintain processes, including hardware/software installation, repair, troubleshooting and operational procedures.
Qualifications
· 1 – 3 years of experience working in a technical or customer service environment.
· Strong verbal, written, and over the phone communication skills.
· Strong technical skills and experience working with personal computers and mobile environments.
· Knowledge of Windows and Android operating systems.
· Direct experience in transportation/logistics or in the waste management industry a plus.
Benefits include, but not limited to:
• Steady year-round work
• Blue Cross and Blue Shield Full Medical Benefits
• MeMD – Telemedicine 24/7 – no cost
• Employee Assistance Program – no cost
• Metlife Dental and Vision
• $20,000 Life Insurance Policy for Employee – no cost
• Additional Life Insurance and AD&D for employee, spouse, and dependents
• Long-Term, Short-Term Disability Insurances
• Voya Accident and Critical Illness Insurances
• 401(k) with Company match (50% match up to 8 approx. $2,800.00/yr
• Paid Holidays and Paid time off
• Direct Deposit or Cash Card option
• Employee cell phone discount options
2627 E 139th St Burnham IN
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